Cloudflare Waiting Room
A virtual waiting room to manage peak traffic
Sudden increases in traffic can overwhelm your applications and infrastructure, leading to slow performance or complete disruption to your online presence.
Cloudflare Waiting Room allows organizations to route excess users to a custom-branded waiting room, helping preserve customer experience and protect origin servers from being overwhelmed with requests.
Stay online, provide an excellent customer experience, and protect your application during traffic surges
Reduce cart abandonment rate
Ensure that your online transactions are not impacted by downtime or slow application performance during peak traffic hours.
Deliver a consistent brand experience
Waiting room acts as an extension of your brand, ensuring that users get a seamless online experience even while waiting.
Reduce your infrastructure costs
Eliminate costs associated with maintaining additional servers and purchasing extra bandwidth to serve peak traffic.
Application access protection when you need it most
Product launches
Holiday traffic
Special events
Limited time sales
Keep wait times low
Waiting Room keeps wait times low by dynamically managing traffic. As soon as a user leaves an application or their cookie expires, a new user is let in.
Manage queues your way
Set activation thresholds based on incoming rate of traffic or total active users. Admit queued visitors using multiple queuing options — first-in-first-out, random, or lottery.
Tailor your waiting room to your brand
Customize your Waiting Room experience with custom HTML and CSS, multiple languages, and more branding options. Getting set up is extremely easy and you have complete control.
Get started in minutes
All it takes to get set up is filling out five fields in the Cloudflare dashboard or via API. No coding, JavaScript tags, or off cycle deployments that can introduce bugs required.
Highly accurate wait times
Waiting Room continually syncs data across global points of presence in seconds so wait times are always up to date
Never ask a user to re-queue
Waiting Room remembers users for as long as their cookie is valid, so they do not lose their place in line
Granular control
Dictate your own custom application thresholds, session duration limit, queueing methods, and more
Resources
Announcement blog
Learn more about how Waiting Room enables COVID-19 vaccine distribution with Project Fairshot.
Frequently asked questions
Take a look at Cloudflare Help Center for answers to commonly asked questions about Waiting Room.
Developer documentation
Find detailed information about and instructions for configuring and using Waiting Room.
API documentation
Get more information about managing waiting rooms with the Cloudflare API.
Waiting Room overview
Download this 2-pager for an overview of the Cloudflare Waiting Room's key features.
"Cloudflare Waiting Room helped us protect our infrastructure from over-burdening during unexpected spikes in traffic. It was easy to set up a waiting room and add our company branding to it, helping us deliver a smooth customer experience."
Technology Manager - Digital Innovation
Cloudflare customer
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